Privacy Policy
Last Updated: April 2026
At vapdeals.ae, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data.
By visiting vapdeals.ae or placing an order with us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.
1. WHO WE ARE
vapdeals.ae is an online vape retail store based in Dubai, United Arab Emirates. We are the data controller responsible for your personal information collected through this website.
Contact: Vapdeals@gmail.com
Location: Dubai, UAE
2. INFORMATION WE COLLECT
We collect personal information that you provide directly to us, as well as information collected automatically when you use our website.
Information you provide to us:
- Full name
- Delivery address
- Email address
- Phone number (including WhatsApp)
- Payment information (processed securely — we do not store card details)
- Order history and purchase details
- Messages and communications you send to us
Information collected automatically:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on the site
- Referring website or search terms that brought you to us
- Cookie data (see Section 6)
Age verification:
We collect confirmation that you are 18 years of age or older before you can access and purchase from our site, in compliance with UAE regulations on the sale of tobacco and nicotine products.
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
To process and fulfil your orders
Your name, address, phone number, and payment details are used to process your order, arrange delivery, and send you order confirmations and tracking updates.
To communicate with you
We use your email address and WhatsApp number to respond to your enquiries, send order updates, and notify you about your account or any issues with your order.
To improve our website and services
We analyse browsing behaviour and purchase patterns (in aggregated, anonymous form) to understand how customers use our site and to improve our product range, pricing, and user experience.
To send marketing communications
If you have opted in to receive marketing emails or messages, we will use your contact details to send you promotions, new product announcements, and exclusive offers. You can unsubscribe at any time (see Section 8).
To comply with legal obligations
We may use your information to comply with UAE laws and regulations, including age verification requirements, tax obligations, and any lawful requests from UAE authorities.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal data to third parties. We only share your information in the following limited circumstances:
Delivery partners
Your name, phone number, and delivery address are shared with our third-party delivery partners solely for the purpose of completing your delivery. They are not permitted to use this information for any other purpose.
Payment processors
Your payment information is processed by our secure payment gateway (such as Telr or Stripe). We do not store your card details on our servers. Payment processors operate under their own privacy policies and comply with PCI DSS standards.
Email and marketing platforms
If you have subscribed to our mailing list, your email address is stored on our email marketing platform (such as Klaviyo). These platforms are bound by data processing agreements and may not use your data for their own purposes.
Legal requirements
We may disclose your personal information if required to do so by UAE law, court order, or at the request of a government authority. We will only share what is strictly necessary and legally required.
Business transfers
In the unlikely event that vapdeals.ae is acquired, merged, or sold, your personal data may be transferred to the new owner as part of that transaction. You will be notified if this occurs.
5. DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by UAE law.
- Order data is retained for a minimum of 5 years for tax and legal compliance purposes
- Account data is retained for as long as your account remains active
- Marketing data is retained until you unsubscribe or request deletion
- Browsing data collected via cookies is typically retained for 30-90 days depending on the cookie type
6. COOKIES
Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use the site.
Types of cookies we use:
Essential cookies — Required for the website to function. These include your shopping cart, age verification confirmation, and session login. You cannot opt out of these cookies.
Analytics cookies — Used to understand how visitors interact with our site (e.g. Google Analytics). All data is anonymised and aggregated. You can opt out via your browser settings.
Marketing cookies — Used to show you relevant advertisements on other platforms (e.g. Facebook Pixel, Google Ads). You can opt out at any time by adjusting your cookie preferences.
You can control or delete cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
7. DATA SECURITY
We take the security of your personal data seriously. We use industry-standard measures to protect your information, including:
- SSL encryption on all pages of our website
- Secure, PCI-compliant payment processing
- Restricted access to personal data within our team
- Regular security reviews of our systems and processes
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we will notify you promptly if a data breach occurs that affects your personal information.
8. YOUR RIGHTS
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable privacy regulations, you have the following rights:
Right to access — You can request a copy of the personal data we hold about you.
Right to correction — You can ask us to correct any inaccurate or incomplete information.
Right to deletion — You can request that we delete your personal data, subject to our legal obligations to retain certain records.
Right to withdraw consent — Where we rely on your consent to process your data (such as for marketing emails), you can withdraw that consent at any time.
Right to opt out of marketing — You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email, or by messaging us directly on WhatsApp or email.
To exercise any of these rights, contact us at [your email address]. We will respond to all requests within 14 business days.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites, including brand pages, social media platforms, and delivery tracking portals. We are not responsible for the privacy practices of those websites. We recommend reading their privacy policies before providing any personal information.
10. CHILDREN'S PRIVACY
vapdeals.ae sells products intended exclusively for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal data, we will delete it immediately. If you believe a minor has submitted information to us, please contact us right away.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or UAE legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
