Shipping & Delivery Policy

We offer two delivery options across the UAE:

Same-Day Delivery — Dubai Only
AED 50 | Order before 4PM for same-day delivery within Dubai. Orders placed after 4PM will be delivered the following day.

Standard Delivery — All UAE
AED 40 | Delivered within 1-2 business days. Covers Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, Al Ain, and all areas across the UAE.

HOW IT WORKS

Step 1 — Place Your Order
Shop online at vapdeals.ae and complete checkout. You will receive an order confirmation via email or WhatsApp immediately after placing your order.

Step 2 — We Pack & Dispatch
Orders placed before 4PM on business days are packed and dispatched the same day. Same-day Dubai orders go out within hours of confirmation. UAE-wide orders are dispatched the same or next business day.

Step 3 — Delivery to Your Door
Our delivery partner will contact you before arrival. Make sure your phone number is correct at checkout so we can reach you easily. Someone must be available to receive the order.

Step 4 — Track Your Order
Once dispatched, you will receive a tracking link via WhatsApp or email. You can also message us directly on WhatsApp at any time for a live update.

IMPORTANT DELIVERY INFORMATION

Same-Day Delivery Cutoff
The cutoff time for same-day delivery in Dubai is 4:00PM. Orders placed after 4PM will be delivered the following day at the same AED 50 rate.

Correct Address
Please double-check your delivery address at checkout. We are not responsible for failed deliveries due to incorrect or incomplete address information. If you need to change your address after ordering, contact us on WhatsApp immediately before dispatch.

Failed Delivery Attempts
If our delivery partner is unable to reach you or access your location, they will contact you to rearrange. A second delivery attempt will be made the following day. If the second attempt also fails, the order will be returned to our warehouse and you will need to place a new order.

Weekends & Public Holidays
We deliver 7 days a week including Saturdays and Sundays. On UAE public holidays, delivery times may be slightly extended. We will notify you if your order is affected.

Bulky or Large Orders
For large orders containing multiple items, delivery charges remain the same. All items in your order will be delivered together in a single shipment.

AGE VERIFICATION AT DELIVERY

All vapdeals.ae products are sold strictly to customers aged 18 and above, in compliance with UAE regulations. Our delivery staff reserve the right to request a valid Emirates ID or passport at the point of delivery. Orders will not be handed over to anyone who appears to be under 18 or who cannot provide valid ID when requested.

CASH ON DELIVERY (COD)

We accept Cash on Delivery across Dubai and all UAE. A COD handling fee of AED 10 applies to orders below AED 200. Please have the exact amount ready for the delivery driver. Our drivers do not always carry change.

QUESTIONS ABOUT YOUR DELIVERY?

The fastest way to reach us is WhatsApp — tap the chat button on this site and our team will respond within 15 minutes during business hours (9AM–9PM, 7 days a week).

You can also email us at [your email address].

— The vapdeals.ae Team